accesstol is a program designed to ensure travelers with disabilities have able access to all services at eugene f. kranz toledo express airport.
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Certified Autism Center
TOL became the first airport in the country to receive the Certified Autism Center (CAC) designation! Our airport team completed a comprehensive training and certification process to ensure we are equipped with the skills, resources and understanding of the best practices for accomodating autistic and sensory-sensitive travelers and their families.
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Sensory Room
TOL recently renovated a new Sensory Room for travelers to utilize as a safe and quiet space when traveling through TOL. This room is located near the restrooms on the second-floor terminal, beyond the TSA checkpoint.
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A Social Story
Traveling for the first time and not sure what to expect? Click here to view A Social Story, a resource to help those with disabilities feel comfortable traveling through an airport.
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Airport Experience Flyer
Looking for a summarized version of A Social Story? Click here to view our Airport Experience Flyer for information on what to expect when traveling through an airport. This flyer is also available in braille at the Allegiant ticket counter.
airport experience event
The AccessTOL Airport Experience Event provides special needs and disabled individuals the experience of traveling through an airport to identify potential challenges that may be encountered.
At the event, individuals will learn how to visit the ticket counter to receive a boarding pass, get screened through TSA, check-in at the gate, walk through the jet bridge, and retrieve a bag at baggage claim.
Interested in attending? Check back for information on our next event!
If you have a group of 8+, please contact us at accesstol@toledoport.org to schedule a private tour.
ADA Accessibility
parking
Handicapped parking is conveniently located within steps of TOL’s terminal.
Wheelchairs
Wheelchairs are available in terminal. Please check with your airline upon arrival.
restrooms
All public restrooms within the terminal are handicapped accessible.
elevators
The airport provides access to the second floor via an escalator and elevator.
accessibility request form
Please complete this form if you need extra assistance when you’re traveling through Eugene F. Kranz Toledo Express Airport.*
*In order to provide the resources necessary to accommodate your request, please complete this form no less than 5 business days prior to the date you require assistance. Requests made less than 5 business days in advance may not be accepted.
Please note, this request form is for Eugene F. Kranz Toledo Express Airport only.
We encourage you to submit a request form through Allegiant here if you need assistance on the airplane and/or at your destination.
Once the request is submitted, a member of the Toledo Express team will reach out to you directly during normal business hours M-F, 8 a.m. – 5 p.m., to discuss accommodations.
tsa special needs
The Transportation Security Administration (TSA) is responsible for transitioning passengers through the airport's security check points. Learn more about TSA Cares, a program that provides assistance for travelers with special needs by clicking here.
If you have any medical devices, such as syringes or special apparatuses that might be questioned at the security check point, you should check with your airline in advance of the flight to confirm the requirements.
Please notify the TSA officer that you have diabetes and are carrying your supplies with you. Insulin pumps and supplies must be accompanied by insulin, and insulin in any form or dispenser must be clearly identified. For more information, see TSA special procedures.
If you need assistance with screening, you may ask for a Passenger Support Specialist or a Supervisory TSA Officer.
Devices containing lithium metal or lithium ion batteries should be carried in carry-on baggage. Most other consumer electronic devices containing batteries are allowed in carry-on and checked baggage.
For more information to portable electronic devices, see the FAA regulations.
Only ticketed passengers are allowed past security check points. However, many airlines are issuing special "companion passes" to non-travelers assisting travelers with disabilities or children traveling alone that allow them to accompany passengers with special needs to the gates. Travelers should check directly with the airlines they are traveling on to see what options are available.